I have an account that was consistently getting hacked and I didn’t know why so I set u...

GetHuman-orionsre's customer service issue with Snapchat from August 2018

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Help with my Snapchat issue
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GetHuman-orionsre's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-orionsre will want to follow the link below to head to their help center. We will check on GetHuman-orionsre later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-orionsre may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-orionsre's own words
I have an account that was consistently getting hacked and I didn’t know why so I set up * factor authentication on my phone. Then I had moved states and changed phones*plans and my parents sold my phone and my code was in the notes before they wiped it. Have been locked out for over a year now and want to get back into snap chatting. Yahoo locked me out of my account that’s is associated with my Snapchat and my phone number changed with new phone. I know the information. I just can’t get into any of it. And I just want my account back is there a way to reset my password. My current email will be in the contact box.
GetHuman-orionsre did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-orionsre
Aug 10th, 2018 - 8 mons ago
I have an issue with Snapchat too
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Seen by 2 customers so far
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Timeline
GetHuman-orionsre started working on this issue
Aug 10th, 2018 5:03am