I had my friend send my streaks because my internet went out and my old "friends" went...

GetHuman974101's customer service issue with Snapchat from August 2018

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Help with my Snapchat issue
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Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman974101 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman974101 can let us know if they help or not.
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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman974101's own words
I had my friend send my streaks because my internet went out and my old "friends" went through her phone and saw my login info and logged into my snap and I saw it so I started to freak out and my hand were shaking so when i went to change my password i must have hit a different button or something because its not letting me log in and its pissing me off. My snapchat used to be licked to the email i set it up with but it some how changed and now It wont even let me log on. I have the emails warning me that my account has been logged into but when i press on the link to change the password and I type in that EXACT email it says unknown. I dont know what your deal is snapchat but I would much like someone to talk to about this because its bullshit.
GetHuman974101 did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman974101
Aug 10th, 2018 - a yr ago
I have an issue with Snapchat too
Not resolved
Seen by 1 customer so far
Similar issue to 10455 others
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Timeline
GetHuman974101 started working on this issue
Aug 10th, 2018 4:28am