I would like to let your company know that by the fault of snapchat ** streaks have bee...

GetHuman972792's customer service issue with Snapchat from August 2018

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The issue in GetHuman972792's own words
I would like to let your company know that by the fault of snapchat ** streaks have been lost streaks up to *** days long ! If Snapchat does not restore this streak I have right to sue due to the promises made by the company that insure a streak will not be lost if u snap the other person with ** hrs ! Though after snapping twice within the ** hrs the streak was lost by default of snapchat ! Snapchat is still denying the fact that this was the companies fault ! So I will be persuing legal action if this wrong is not righted ! No icon was ever shown , and I have plenty of other witnesses this has also occurred too since the recent update !
GetHuman972792 did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman972792
Aug 9th, 2018 - 7 mons ago
I have an issue with Snapchat too
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Seen by 3 customers so far
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Timeline
GetHuman972792 started working on this issue
Aug 9th, 2018 8:51pm