Hello. My name is Kimberly Decker. I think my name on snsp chat was under kd****. My ex...
GetHuman-onehotmz's customer service issue with Snapchat from August 2018
4 views | 10388 similar | 0 following
Help with my Snapchat issue
GetHuman-onehotmz's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-onehotmz will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-onehotmz can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Snapchat has better answers for you: Snapchat Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-onehotmz's own words
Hello. My name is Kimberly Decker. I think my name on snsp chat was under kd****. My ex husband texted me this morning in a fury. He was going off on me telling me I contacted his girlfriend on snapchat and started a bunch of stuff between them. I DO have a snapchat account from like * years ago, but only downloaded it because a friend had shown me the puppy ear pictures and all that move. I tried it like twice and couldn't figure it out. I am sure you have a way in your system to see how often I have ever been on there. Well, I would like to know if there is a way to find out if someone else signed up using my info under another screen name. Maybe checking their ip address or something. We have a feeling it was my brother Robert Konkus Jr. He has been causing alot of trouble in my life the past few months and if he has signed up and is harrassing my ex husband's girlfriend making her think it is me, I need to know how to go about finding out and pressing charges against him. I don't know her screen name, but her name is Shannon L. Westfall. She lives in Mississippi if that helps. I live in Henderson TN. My brother lives in Finger TN. I don't even know how to use snap chat (sorry...lol). She has received a few messages and the last two I know where last night sometime and this morning sometime. I was reading on gour website that certain things can be found as long as it's within ** hours, other things ** days ect. If he signed up using my information I am sure that is illegal! My ex husband thinks the name on the account was *jeKK*ever**. And the guy I am dating now his initials are JE and my initials are KD ( but my maiden name is KK). Kind of funny, don't you think? I want to file charges against him if he signed up under my info! He cannot get away with trying to frame me using my info to harrass someone else!! Please feel free to contact me at ***-***-****. Thank you.
GetHuman-onehotmz did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-onehotmz fixed the problem
We are waiting for GetHuman-onehotmz to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
GetHuman-onehotmz indicated the issue is not fixed yet.
Aug 11th, 2018 2:15am
Paying Too Much for Your Plan?
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.