I forgot my password to an old account, which means a lot to me due to all the “memorie...

GetHuman969624's customer service issue with Snapchat from August 2018

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The issue in GetHuman969624's own words
I forgot my password to an old account, which means a lot to me due to all the “memories” I have saved, and I don’t know how to get back in. It keeps telling me that the email*phone number I used were not associated with the account, but I believe they were. I have tried numerous of times to email Snapchat Suppost and get back in but no one has helped* even considered allowing me to reset my password. The account I want back is @juliana.nicole*
GetHuman969624 did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman969624
Aug 9th, 2018 - a yr ago
I have an issue with Snapchat too
Not resolved
Seen by 2 customers so far
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GetHuman969624 started working on this issue
Aug 9th, 2018 4:36am