Account has been hacked by a ex partner, he has changed the email and the phone number...
GetHuman-iamshamt's customer service issue with Snapchat from August 2018
Help with my Snapchat issue
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GetHuman-iamshamt's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-iamshamt will want to follow the link below to head to their help center. We will check on GetHuman-iamshamt later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-iamshamt may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-iamshamt's own words
Account has been hacked by a ex partner, he has changed the email and the phone number and also changed the password to my email address meaning I cannot access my snapchat account. The account name is ammoshams and my email address is *****@***.com *I have now managed to change my email password so it is safe to send a reset password link there. He is also posting snaps on my story, could this be resolved ASAP please
GetHuman-iamshamt did not yet indicate what Snapchat should do to make this right.
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