My old phone touch screen does not work so I got a new phone and put my SIM card in and...

GetHuman926625's customer service issue with Snapchat from July 2018

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The issue in GetHuman926625's own words
My old phone touch screen does not work so I got a new phone and put my SIM card in and had to download all my apps again. I logged into all my apps and they all worked but I logged into Snapchat and I no longer had any contacts, memories, or anything else. I was not able to log out of my account on my old phone and I can’t because the touch screen does not work. I just want all my old stuff back and I really don’t care how it’s done
GetHuman926625 did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman926625
Jul 28th, 2018 - 10 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 2 customers so far
Similar issue to 8972 others
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GetHuman926625 started working on this issue
Jul 28th, 2018 9:52pm