My account username was logan*miller** and I’ve had the account for the past two years...
GetHuman-fionahe's customer service issue with Snapchat from July 2018
Help with my Snapchat issue
GetHuman-fionahe's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-fionahe will want to follow the link below to head to their help center. We will check on GetHuman-fionahe later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-fionahe's own words
My account username was logan*miller** and I’ve had the account for the past two years. Recently a hacker*stalker has been able to hack the account. He logged on to he account, changed the number and email associated with the account and has messaged people to make them believe it were me. I have tried to call or email Snapchat but it asks for the email associated with the account but he has changed it and he deleted my email all together so i had to make a new email and change my number. I need to either get the account back delete it.
GetHuman-fionahe did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-fionahe fixed the problem
We are waiting for GetHuman-fionahe to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.