There are two accounts in the past few years that have been linked to phones that I've...

GetHuman-ronhacke's customer service issue with Snapchat from July 2018

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Help with my Snapchat issue
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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-ronhacke's own words
There are two accounts in the past few years that have been linked to phones that I've had there is one Jason Thomas that is not my account I've never created it I've never even been on Snapchat and then I just recently had to get a burner phone and now there's another one that says RHack**** I want both of these accounts gone
GetHuman-ronhacke did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-ronhacke
Jul 23rd, 2018 - a yr ago
I have an issue with Snapchat too
Seen by 5 customers so far
Similar issue to 8345 others
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Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used
GetHuman-ronhacke started working on this issue
Jul 23rd, 2018 4:18pm
GetHuman-ronhacke indicated the issue is not fixed yet.
Jul 24th, 2018 7:58pm