Yesterday, my ** year old daughter and * of her friends, were in a serious car acciden...

GetHuman861552's customer service issue with Snapchat from July 2018

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Help with my Snapchat issue
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The issue in GetHuman861552's own words
Yesterday, my ** year old daughter and * of her friends, were in a serious car accident. They hit * trees and rolled at least * times. The second tree stopping them just before rolling down a steep embankment. Their shoes and phones were found up the road. The groceries on the seat next to my daughter were found under the hood of the car. Had my daughter not been buckled up this is where we would have found her. All three were wearing their seat belts and had only minor injuries. They had taken a wrong turn and ended up on a road they didn't know with no cell service. Once they were able to get out of the car, my daughter used an app called SNAP MAPS to see their location and be able to tell the *** dispatcher where they were. This app worked with little to no service. Never again will I make snide remarks when I see my daughters and their friends using their beloved filters on SNAP CHAT. P.S. she tried google maps first and there was not enough service. She thought of snap maps and it instantly showed her where they were. Thank you!

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Customer service issue
Reported by GetHuman861552
Jul 9th, 2018 - 5 years ago
Seen by 5 customers so far
Similar issue to 6807 others
0 customers following this
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used


GetHuman861552 started working on this issue
Jul 9th, 2018 1:27am
GetHuman861552 shared this issue with others over email
Jul 9th, 2018 1:28am
GetHuman861552 indicated the issue is not fixed yet.
Jul 9th, 2018 11:17am
GetHuman861552 indicated the issue is not fixed yet.
Jul 12th, 2018 11:37am
GetHuman861552 indicated the issue is not fixed yet.
Jul 12th, 2018 4:24pm