My account has Been hacked since yesterday I was at work till half ** at night it said...

GetHuman-jadelina's customer service issue with Snapchat from July 2018

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Help with my Snapchat issue
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Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jadelina will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jadelina can let us know if they help or not.
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Before contacting them, items GetHuman-jadelina may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-jadelina's own words
My account has Been hacked since yesterday I was at work till half ** at night it said someone logged on with an iphOne * plus and the ip adress is Glasgow where I stay not only have hey got in bt chnaged my password I have all my memories privacy family photos and images of my friends they don’t want anyone to see I have mailed Snapchat so many times as am freaking out I have genially felt sick all day there openeninf snapchats aswell, I have lost all my high streak cause of this I really don’t want to make a new account cause a I have snapchat from people I’ve met on my travels and pictures from years ago. It’s saying my phone amd email aren’t verified with it but it must be to get the text and I can’t accesss my old email and my account could get blocked at half * tonight am so scared please fix this ave waited nearly ** hours am in tears ******

GetHuman-jadelina did not yet indicate what Snapchat should do to make this right.

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Snapchat

Customer service issue
Reported by GetHuman-jadelina
Jul 7th, 2018 - 4 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 6682 others
0 customers following this

Timeline

GetHuman-jadelina started working on this issue
Jul 7th, 2018 8:09pm

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