I tried to long on to my old snapchat account and it told me I hadthe wrong password. B...

GetHuman-crvb's customer service issue with Snapchat from July 2018

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-crvb's own words
I tried to long on to my old snapchat account and it told me I hadthe wrong password. But I know it was the right password because I written it down and tried multiple times but it still wouldn't work. I then tried sending it to my phone but it said that number was the wrong number, which that's the same number I've always used. So I then sent a password change to my email and once I got the email it all of a sudden set up a new account. I deleted that account and tried going back to the old account and the number wouldn't work again but this time it said my email was invalid but my old account is still up. So I'm lost at this point, either have snapchat restart or recover my account or just delete it.

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How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Customer service issue
Reported by GetHuman-crvb
Jul 6th, 2018 - 5 years ago
Seen by 3 customers so far
Similar issue to 6583 others
0 customers following this
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used


GetHuman-crvb started working on this issue
Jul 6th, 2018 10:45pm
GetHuman-crvb indicated the issue is not fixed yet.
Jul 7th, 2018 12:07am