My ** son has had a snapchat pornographic video posted viral by another user of him mas...
GetHuman-sarahx's customer service issue with Snapchat from July 2018
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Help with my Snapchat issue
GetHuman-sarahx's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sarahx will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-sarahx can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Snapchat has better answers for you: Snapchat Help Center
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The issue in GetHuman-sarahx's own words
My ** son has had a snapchat pornographic video posted viral by another user of him masturbating over my son , I’m absolutely disgusted. I’ve reported it to there school and the governors and the police are on there way to take statements and press chargers. I know for a fact that every video is supposed to be checked , clearly this wasn’t . I need to see the video as I can’t find it plus the police can sort it quicker if you send the evidence. These boys will be put on the sexual offenders list and my poor son has to have counselling for this as it’s traumatised him. Please can you contact me ASAP to get this video took down and take those idiots off snap chat. I look forward to hearing from you as a matter of urgency.*Sarah Constable
GetHuman-sarahx did not yet indicate what Snapchat should do to make this right.
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