My ** son has had a snapchat pornographic video posted viral by another user of him mas...

GetHuman-sarahx's customer service issue with Snapchat from July 2018

15 views | 6529 similar | 0 following
Help with my Snapchat issue
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Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sarahx will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-sarahx can let us know if they help or not.
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The issue in GetHuman-sarahx's own words
My ** son has had a snapchat pornographic video posted viral by another user of him masturbating over my son , I’m absolutely disgusted. I’ve reported it to there school and the governors and the police are on there way to take statements and press chargers. I know for a fact that every video is supposed to be checked , clearly this wasn’t . I need to see the video as I can’t find it plus the police can sort it quicker if you send the evidence. These boys will be put on the sexual offenders list and my poor son has to have counselling for this as it’s traumatised him. Please can you contact me ASAP to get this video took down and take those idiots off snap chat. I look forward to hearing from you as a matter of urgency.*Sarah Constable

GetHuman-sarahx did not yet indicate what Snapchat should do to make this right.

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Snapchat

Customer service issue
Reported by GetHuman-sarahx
Jul 6th, 2018 - 4 years ago
Fixed
Seen by 15 customers so far
Similar issue to 6529 others
0 customers following this
Items needed
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Email on Account
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Country
Snapchat Version Type
Device Used

Timeline

GetHuman-sarahx started working on this issue
Jul 6th, 2018 2:17pm
GetHuman-sarahx indicated the issue is not fixed yet.
Jul 9th, 2018 12:33am
GetHuman-sarahx indicated the issue is not fixed yet.
Jul 9th, 2018 2:38pm
GetHuman-sarahx indicated the issue is not fixed yet.
Jul 9th, 2018 7:22pm
GetHuman-sarahx indicated the issue is not fixed yet.
Jul 9th, 2018 9:25pm
GetHuman-sarahx indicated the issue is not fixed yet.
Jul 9th, 2018 11:59pm
GetHuman-sarahx indicated the issue is not fixed yet.
Jul 18th, 2018 8:34am