Hello team Snapchat, I’m here asking for help. I must get this fixed. Im not going to s...

Hello team Snapchat, I’m here asking for help. I must get this fixed. Im not going to stop trying. I’m just trying to see what’s going on still. I haven’t gotten any replies or anything. My and my fianc* were camping and on *-*-** I believe is when our streak of *** ended! We always are snap chatting throughout the day and we couldn’t get my snaps to get through her phone or any from her phone to mine. I realize the streak went away but we couldn’t do anything to get a snap to the other phone. We tried everything, and no hour glass ever even showed up! I need the streak for part of an engagement so I would think you guys would like to be apart of it. I hope you guys can fix this. I need it so much I will appreciate it greatly if I can have this resolved. If I need to even pay a fee I will. Thank you