Hi there,*My name is Zach. I am transgender ftm and was born as Rebecca. Therefore, my...

GetHuman-rpoltock's customer service issue with Snapchat from July 2018

29 views | 6470 similar | 0 following
Help with my Snapchat issue
GetHuman-rpoltock's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rpoltock will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-rpoltock can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-rpoltock's own words
Hi there,*My name is Zach. I am transgender ftm and was born as Rebecca. Therefore, my username on Snapchat includes my birth name. I'm a loyal user of Snapchat and have streaks of over ***, and memories saved on there going back years, Therefore I do not want to delete my account and start fresh. I was wondering at all if there was any way to get my username changed, even if it's to something completely random? I just really could do without having to be reminded that I'm trans and that I wasn't always zach, especially when other people ask why that's my username. My current username is rebeccaxty and I will so anything possible to change it. I really really hope you can help, it would mean the world to me and solve so much dysphoria. Thank you for reading, have a nice day.**Zachary

GetHuman-rpoltock did not yet indicate what Snapchat should do to make this right.

How GetHuman-rpoltock fixed the problem

We are waiting for GetHuman-rpoltock to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-rpoltock fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-rpoltock
Jul 6th, 2018 - 5 years ago
Seen by 29 customers so far
Similar issue to 6470 others
0 customers following this
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used


GetHuman-rpoltock started working on this issue
Jul 6th, 2018 12:22am
GetHuman-rpoltock indicated the issue is not fixed yet.
Jul 6th, 2018 9:48am
GetHuman-rpoltock indicated the issue is not fixed yet.
Jul 6th, 2018 1:06pm