I deactivated my Snapchat account June *rd for a break from the app. Today, July *rd, I...

GetHuman-jenesysr's customer service issue with Snapchat from July 2018

2 views
 | 
6276 similar
 | 
0 following
Help with my Snapchat issue
First: share to improve GetHuman-jenesysr's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jenesysr's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jenesysr will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jenesysr can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-jenesysr may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-jenesysr's own words
I deactivated my Snapchat account June *rd for a break from the app. Today, July *rd, I went to log back in to discover my account has been deleted. I’m so beyond heart broken because I had very important pictures of my dog that had passed as well as pictures of my family members saved in my memories that I have no access to. I would like to get into my account. This is a desperate cry for help please. I cannot get those pictures back ever. I need my account. My username was jennydriz. Please help.
GetHuman-jenesysr did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-jenesysr fixed the problem
We are waiting for GetHuman-jenesysr to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jenesysr fixes it.
This email address isn't valid

Snapchat

Customer service issue
Reported by GetHuman-jenesysr
Jul 4th, 2018 - a yr ago
I have an issue with Snapchat too
Not resolved
Seen by 2 customers so far
Similar issue to 6276 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-jenesysr started working on this issue
Jul 4th, 2018 3:30am