Hello a Snapchat account has been opened on my son's name Max Melendrez yesterday. I am...

GetHuman-jlmelend's customer service issue with Snapchat from July 2018

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-jlmelend's own words
Hello a Snapchat account has been opened on my son's name Max Melendrez yesterday. I am getting text messages from parents saying that bullying messages are being sent. However my son does not have access to a Snapchat accessible device. Are you able to give me factual info about the account that was opened in his name? Including who, how and where and an email address used to open the Snapchat account?*Thank you.
GetHuman-jlmelend did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman-jlmelend
Jul 4th, 2018 - a yr ago
I have an issue with Snapchat too
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Seen by 9 customers so far
Similar issue to 6270 others
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Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-jlmelend started working on this issue
Jul 4th, 2018 1:19am
GetHuman-jlmelend indicated the issue is not fixed yet.
Jul 7th, 2018 3:55pm
GetHuman-jlmelend indicated the issue is not fixed yet.
Jul 7th, 2018 3:57pm
GetHuman-jlmelend indicated the issue is not fixed yet.
Jul 9th, 2018 5:01pm