Hello a Snapchat account has been opened on my son's name Max Melendrez yesterday. I am...
GetHuman-jlmelend's customer service issue with Snapchat from July 2018
Help with my Snapchat issue
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Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jlmelend will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jlmelend can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Snapchat has better answers for you: Snapchat Help Center
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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-jlmelend's own words
Hello a Snapchat account has been opened on my son's name Max Melendrez yesterday. I am getting text messages from parents saying that bullying messages are being sent. However my son does not have access to a Snapchat accessible device. Are you able to give me factual info about the account that was opened in his name? Including who, how and where and an email address used to open the Snapchat account?*Thank you.
GetHuman-jlmelend did not yet indicate what Snapchat should do to make this right.
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