My friend that I had maintained a streak with for *** days was having connectivity prob...
GetHuman847941's customer service issue with Snapchat from July 2018
Help with my Snapchat issue
GetHuman847941's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman847941 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman847941 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Snapchat has better answers for you: Snapchat Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman847941's own words
My friend that I had maintained a streak with for *** days was having connectivity problems with the app itself, even though she was fully connected to WiFi and had data throughout the entirety of yesterday going into today. No other apps had connectivity problems except for Snapchat, where her snaps were for whatever reason not sending. This ultimately ended with the loss of our streak. All we are looking for is the simple fix of getting the streak back.
GetHuman847941 did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman847941 fixed the problem
We are waiting for GetHuman847941 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.