My friend that I had maintained a streak with for *** days was having connectivity prob...

GetHuman847941's customer service issue with Snapchat from July 2018

6268 similar
0 following
Help with my Snapchat issue
GetHuman847941's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman847941 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman847941 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman847941's own words
My friend that I had maintained a streak with for *** days was having connectivity problems with the app itself, even though she was fully connected to WiFi and had data throughout the entirety of yesterday going into today. No other apps had connectivity problems except for Snapchat, where her snaps were for whatever reason not sending. This ultimately ended with the loss of our streak. All we are looking for is the simple fix of getting the streak back.
GetHuman847941 did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman847941 fixed the problem
We are waiting for GetHuman847941 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman847941 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman847941
Jul 4th, 2018 - a yr ago
I have an issue with Snapchat too
Seen by 5 customers so far
Similar issue to 6268 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used
GetHuman847941 started working on this issue
Jul 4th, 2018 12:15am
GetHuman847941 confirmed the issue is fixed. Hooray!
Jul 4th, 2018 2:47am