My friend that I had maintained a streak with for *** days was having connectivity prob...

GetHuman847941's customer service issue with Snapchat from July 2018

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Help with my Snapchat issue
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The issue in GetHuman847941's own words
My friend that I had maintained a streak with for *** days was having connectivity problems with the app itself, even though she was fully connected to WiFi and had data throughout the entirety of yesterday going into today. No other apps had connectivity problems except for Snapchat, where her snaps were for whatever reason not sending. This ultimately ended with the loss of our streak. All we are looking for is the simple fix of getting the streak back.
GetHuman847941 did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman847941
Jul 4th, 2018 - a yr ago
I have an issue with Snapchat too
Fixed
Seen by 5 customers so far
Similar issue to 6268 others
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Items needed
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Phone Number on Account
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Snapchat Version Type
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Timeline
GetHuman847941 started working on this issue
Jul 4th, 2018 12:15am
GetHuman847941 confirmed the issue is fixed. Hooray!
Jul 4th, 2018 2:47am