Hello, my name is Mandi Dougherty I have a Snapchat account under the handle Mandi*one...

GetHuman-steviebo's customer service issue with Snapchat from July 2018

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The issue in GetHuman-steviebo's own words
I would like to sign back into my account but it's linked to my old number which I don't have anymore. It will not send the link to my email ... Hello, my name is Mandi Dougherty I have a Snapchat account under the handle Mandi*one*. Linked to my email S*****@***.com. I made late November early December ****. The phone that I made this account on broke which was a ZTE Blade Max. Recently I purchased a new phone it's also a ZTE but an older model. anyway I can't access my account because it's linked to the phone that broke. I tried to request a new password and it keeps sending code to my old number. I don't have a recovery code because I don't think that was even an option. Is there anyway I can get back into My original account. I really don't want to make a new account. Hoping you can help me
I really don't want to make a new account. I have all of my friends and family plus a pretty decent following on my original account.
I would like Snapchat to send the reset link to the same email I used for my account so I can change the password and have access to everything in my account.
I've been a customer since December **** that may not be that long but i'm being very patient trying to resolve this issue.
yes, I've tried several different passwords and Snapchat's help center so far nothing has worked
I have an issue with Snapchat too
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Snapchat

I was using Snapchat on my ZTE blade max phone
Customer service issue
Reported by GetHuman-steviebo
Jul 2nd, 2018 - a yr ago
I have an issue with Snapchat too
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Seen by 6 customers so far
Similar issue to 6158 others
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Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-steviebo started working on this issue
Jul 2nd, 2018 9:59pm
GetHuman-steviebo indicated the issue is not fixed yet.
Jul 2nd, 2018 9:59pm