Someone hacked my ** years account yesterday, and I can not regain control of her accou...

GetHuman837877's customer service issue with Snapchat from June 2018

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Help with my Snapchat issue
GetHuman837877's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman837877 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman837877 can let us know if they help or not.
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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman837877's own words
Someone hacked my ** years account yesterday, and I can not regain control of her account. They r asking people for her address and that she should be careful. She has been reported for pornography, she is ** years old that now has no control of what these people r sending to her friends list . I can not change her password threw phone or email, her last known user name is cat*lover***, something needs to be and something needs to be done now, specially if they r saying my ** year needs to be careful.
GetHuman837877 did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman837877
Jun 30th, 2018 - a yr ago
I have an issue with Snapchat too
Fixed
Seen by 4 customers so far
Similar issue to 5965 others
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Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman837877 started working on this issue
Jun 30th, 2018 11:11pm
GetHuman837877 indicated the issue is not fixed yet.
Jul 1st, 2018 4:35pm