My daughter got a new phone number over Christmas but didn't change the default number...
GetHuman-tesman's customer service issue with Snapchat from June 2018
Help with my Snapchat issue
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Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-tesman will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-tesman can let us know if they help or not.
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The issue in GetHuman-tesman's own words
My daughter got a new phone number over Christmas but didn't change the default number in her SnapChat account. This week there was an update and it required a verification code to get back into her account. She is ** so didn't think about setting up a recovery code. We have provided her email address, password and I even offered to sign a waiver if SnapChat could either provide the verification code or update her new number to her account. There has been no response from SnapChat. My other concern is if she cannot get into her account she cannot delete the account either which leaves her account open for someone to hack her account and gain personal information.
GetHuman-tesman did not yet indicate what Snapchat should do to make this right.
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