My daughter got a new phone number over Christmas but didn't change the default number...

GetHuman-tesman's customer service issue with Snapchat from June 2018

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The issue in GetHuman-tesman's own words
My daughter got a new phone number over Christmas but didn't change the default number in her SnapChat account. This week there was an update and it required a verification code to get back into her account. She is ** so didn't think about setting up a recovery code. We have provided her email address, password and I even offered to sign a waiver if SnapChat could either provide the verification code or update her new number to her account. There has been no response from SnapChat. My other concern is if she cannot get into her account she cannot delete the account either which leaves her account open for someone to hack her account and gain personal information.
GetHuman-tesman did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman-tesman
Jun 28th, 2018 - a yr ago
I have an issue with Snapchat too
Fixed
Seen by 2 customers so far
Similar issue to 5747 others
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Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-tesman started working on this issue
Jun 28th, 2018 7:02pm
GetHuman-tesman indicated the issue is not fixed yet.
Jun 28th, 2018 7:02pm
GetHuman-tesman indicated the issue is not fixed yet.
Jun 28th, 2018 7:03pm