Bought a new phone Samsung Galaxy j* prime. Switched to a new phone number. My account...

GetHuman-imikasa's customer service issue with Snapchat from June 2018

3 views
 | 
5456 similar
 | 
0 following
Help with my Snapchat issue
Before contacting them, items GetHuman-imikasa may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Snapchat help.
The issue and preferred resolution, in GetHuman-imikasa's own words:
Bought a new phone Samsung Galaxy j* prime. Switched to a new phone number. My account on snap obesechigga is still logged on my old phone Nexus *p but I forgot the p***word for my snapchat. The phone number to verify for that account is my old phone number **(***)***-****. I want to log onto my new phone with my Snapchat. When I get a verification code because I typed in my new phone number they ask me to put in my p***word for security reasons... Which I don't know. I never verify my email till now but in my vent of frustration I verified the wrong email by typing it wrong. I typed down *****@***.com but my email is actually imikasa***@gmail. Smh so the verification was sent to *****@***.com which I don't even own. So to sum it up I have access to snap through my old phone. I can't change the p***word because I forgot it and when I try they ask for me to write the p***word for security reasons.
I trust that Snapchat will make this right and come up with a resolution that is fair.
Help with my Snapchat issue
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Snapchat email you?
This email address isn't valid
Follow this issue
See how GetHuman-imikasa fixes it.
This email address isn't valid

Snapchat

Customer service issue
Reported by GetHuman-imikasa
Jun 26th, 2018 - 2 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 3 customers so far
Similar issue to 5456 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-imikasa started working on this issue
Jun 26th 12:40am