Bought a new phone Samsung Galaxy j* prime. Switched to a new phone number. My account...

GetHuman-imikasa's customer service issue with Snapchat from June 2018

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Help with my Snapchat issue
Before contacting them, items GetHuman-imikasa may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
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The issue and preferred resolution, in GetHuman-imikasa's own words:
Bought a new phone Samsung Galaxy j* prime. Switched to a new phone number. My account on snap obesechigga is still logged on my old phone Nexus *p but I forgot the p***word for my snapchat. The phone number to verify for that account is my old phone number **(***)***-****. I want to log onto my new phone with my Snapchat. When I get a verification code because I typed in my new phone number they ask me to put in my p***word for security reasons... Which I don't know. I never verify my email till now but in my vent of frustration I verified the wrong email by typing it wrong. I typed down *****@***.com but my email is actually imikasa***@gmail. Smh so the verification was sent to *****@***.com which I don't even own. So to sum it up I have access to snap through my old phone. I can't change the p***word because I forgot it and when I try they ask for me to write the p***word for security reasons.
I trust that Snapchat will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-imikasa
Jun 26th, 2018 - 2 mons ago
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GetHuman-imikasa started working on this issue
Jun 26th 12:40am