Bought a new phone Samsung Galaxy j* prime. Switched to a new phone number. My account...

GetHuman-imikasa's customer service issue with Snapchat from June 2018

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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-imikasa's own words
Bought a new phone Samsung Galaxy j* prime. Switched to a new phone number. My account on snap obesechigga is still logged on my old phone Nexus *p but I forgot the password for my snapchat. The phone number to verify for that account is my old phone number **(***)***-****. I want to log onto my new phone with my Snapchat. When I get a verification code because I typed in my new phone number they ask me to put in my password for security reasons... Which I don't know. I never verify my email till now but in my vent of frustration I verified the wrong email by typing it wrong. I typed down *****@***.com but my email is actually imikasa***@gmail. Smh so the verification was sent to *****@***.com which I don't even own. So to sum it up I have access to snap through my old phone. I can't change the password because I forgot it and when I try they ask for me to write the password for security reasons.

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Customer service issue
Reported by GetHuman-imikasa
Jun 26th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 5456 others
0 customers following this

Timeline

GetHuman-imikasa started working on this issue
Jun 26th, 2018 12:40am

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