My phone was stolen while travelling in a foreign country. I got a new one with a diffe...

GetHuman-steinni's customer service issue with Snapchat from June 2018

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The issue and preferred resolution, in GetHuman-steinni's own words:
My phone was stolen while travelling in a foreign country. I got a new one with a different number, and trying to log in on it triggers a verification which and I can't because it's sent to the number of the stolen phone. I clicked the "trouble verifying" button and it just said to contact support. Is there any way I can get verify its my account and log in on my new phone?
I trust that Snapchat will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-steinni
Jun 25th, 2018 - 2 mons ago
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Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-steinni started working on this issue
Jun 25th 10:46pm