I recently had to take my phone in and get it completely cleared and lost everything so...

GetHuman819943's customer service issue with Snapchat from June 2018

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Help with my Snapchat issue
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GetHuman819943's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman819943 will want to follow the link below to head to their help center. We will check on GetHuman819943 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman819943 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman819943's own words
I recently had to take my phone in and get it completely cleared and lost everything so I had to re download snap chat. When trying to log back in it keeps taking me to someone else’s account like someone made a fake one of me! My user name is melissatrip** with an email address of *****@***.com but I can’t get into it! It keeps taking me to a username of Melissalovespnk which is not me! Please help!!!!! I have tried signing in with my user name and resetting the password but it still takes me to this fake account!
GetHuman819943 did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman819943
Jun 25th, 2018 - 6 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 2 customers so far
Similar issue to 5437 others
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GetHuman819943 started working on this issue
Jun 25th 9:04pm