I forgot my Snapchat p***word and when I went to reset it, it won’t let me because it’s...

GetHuman818943's customer service issue with Snapchat from June 2018

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Help with my Snapchat issue
Before contacting them, items GetHuman818943 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
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Waiting to see what went wrong with our suggestion for how to get Snapchat help.
The issue and preferred resolution, in GetHuman818943's own words:
I forgot my Snapchat p***word and when I went to reset it, it won’t let me because it’s saying I don’t have a verified email or phone number, which makes * sense because I have changed my p***word through my email before. My email is *****@***.com and username is kaylaa*xoxoo
I trust that Snapchat will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman818943
Jun 25th, 2018 - 2 mons ago
I have an issue with Snapchat too
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Seen by 6 customers so far
Similar issue to 5419 others
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Timeline
GetHuman818943 started working on this issue
Jun 25th 5:18pm