I attempted to change my p***word to my account (motox*meade**) after logging out and f...

GetHuman817310's customer service issue with Snapchat from June 2018

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Help with my Snapchat issue
Before contacting them, items GetHuman817310 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
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Waiting to see what went wrong with our suggestion for how to get Snapchat help.
The issue and preferred resolution, in GetHuman817310's own words:
I attempted to change my p***word to my account (motox*meade**) after logging out and forgetting it. After changing the p***word via the ***ociated email address (*****@***.com) it seemed to have created an entirely new account and I’m still unable to access my original account.
I trust that Snapchat will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman817310
Jun 25th, 2018 - 2 mons ago
I have an issue with Snapchat too
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Seen by 4 customers so far
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Timeline
GetHuman817310 started working on this issue
Jun 25th 6:20am