I attempted to change my password to my account (motox*meade**) after logging out and f...

GetHuman817310's customer service issue with Snapchat from June 2018

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Waiting to see what went wrong with our suggestion for how to get Snapchat help.
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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman817310's own words
I attempted to change my password to my account (motox*meade**) after logging out and forgetting it. After changing the password via the associated email address (*****@***.com) it seemed to have created an entirely new account and I’m still unable to access my original account.
GetHuman817310 did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman817310
Jun 25th, 2018 - 6 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 4 customers so far
Similar issue to 5380 others
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Timeline
GetHuman817310 started working on this issue
Jun 25th 6:20am