I got my previous cell phone stolen. My Snapchat verification was through my previous c...

GetHuman-jclucion's customer service issue with Snapchat from June 2018

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The issue in GetHuman-jclucion's own words
I got my previous cell phone stolen. My Snapchat verification was through my previous cell phone number. I got a new phone with a new number now I can’t verify my Snapchat account because I can’t verify the passcode due to not having my previous phone to obtain the passcode. I’ve tried through my email but it does not give me the option to verify it through my email.
GetHuman-jclucion did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-jclucion
Jun 24th, 2018 - 4 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 5 customers so far
Similar issue to 5354 others
1 customer following this
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Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-jclucion started working on this issue
Jun 24th 10:40pm