This is the mother of the account holder whose account has been hacked by an adult man...
GetHuman-riquez's customer service issue with Snapchat from June 2018
Help with my Snapchat issue
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GetHuman-riquez's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-riquez will want to follow the link below to head to their help center. We will check on GetHuman-riquez later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-riquez may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-riquez's own words
This is the mother of the account holder whose account has been hacked by an adult man, Jordan Gaitlin, and who’s now posting pictures of my ** year-old daughter’s pictures from something called “my eyes only” which is supposedly a place that children can hide nude photos from their parents or other prospective individuals who have no business looking at something that shouldn’t have been allowed in the first place. Now all judgment aside, I need to have the entire account shut down immediately please! She is a child who shouldn’t have been allowed access into this type of social media account anyway, but beyond that the perpetrator shouldn’t have been able to obtain access to the account that should’ve never existed* especially considering that the account holder is a minor. I will continue to work to make contact with each department head until this demand is honored or I’ll be contacting United States Office Of Personnel Management, Department of the Interior, and the CDC with the facts of this case which are that your social media network is not abiding by certain terms of the Social Media Policy! Now she’s already attempted to contact your department only to be told that she must verify ownership of her account but as her account has been hacked and she isn’t able to retrieve the appropriate information from the mandated archival files to verify that she is the original owner, then we need to find an alternative route of verification that would expedite the fulfillment of this request. So help me God, if any more pictures, personal information or forms of pertinent identity is released due to the discrepancies in how you handle this infringement of a minor’s security then I will ensure that our attorneys will have the documents filed for the necessary compensation and rectification faster than that account could have been verified by a teleconference! The email address listed above is no longer associated with the compromised account as she has attempted to regain access and subsequent reciprocated responses from the culprit has thwarted her attempts by implementing his own email address however the email listed was originally associated to the referenced account and it should be used for the shutdown process. So now you have stopped service to the original owner but you are still allowing access to the hacker of my daughter’s account!! I’m going to be expecting to receive a call from someone forthwith this email and in the meantime I’ll keep trying to contact someone who can help us immediately. *My name is Joseph Enriquez and you can reach my wife at the number listed above for follow through on my behalf. Thank you.
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