My account won't process my friend emojis. For example me and my number one bestfriend...

GetHuman-deveneye's customer service issue with Snapchat from June 2018

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The issue in GetHuman-deveneye's own words
My account won't process my friend emojis. For example me and my number one bestfriend don't have the gold heart even though we both are eachothers number one bestfriend. I'd like to see the gold heart show up and for my friend emojis to work. Please
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Customer service issue
Reported by GetHuman-deveneye
Jun 24th, 2018 - 6 mons ago
I have an issue with Snapchat too
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Seen by 4 customers so far
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GetHuman-deveneye started working on this issue
Jun 24th 7:05pm