My Snapchat has been hacked and the information has been changed so I am permanently lo...

GetHuman815017's customer service issue with Snapchat from June 2018

Help with my Snapchat issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The problem I ran into: My Snapchat has been hacked and the information has been changed so I am permanently locked out.
I trust that Snapchat will make this right and come up with a resolution that is fair.
Help with my Snapchat issue
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Customer service issue
Reported by GetHuman815017
Jun 24th, 2018 - 2 mons ago
I have an issue with Snapchat too
Fixed
Seen by 10 customers so far
Similar issue to 5282 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman815017 started working on this issue
Jun 24th 3:17am
GetHuman815017 indicated the issue is not fixed yet.
Jun 25th 4:21am
GetHuman815017 indicated the issue is not fixed yet.
Jun 25th 4:22am