Hello, *So my dad has Snapchat and we both have snap map enabled. My dad works in North...
GetHuman-thamsly's customer service issue with Snapchat from July 2018
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Help with my Snapchat issue
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Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-thamsly will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-thamsly can let us know if they help or not.
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Before contacting them, items GetHuman-thamsly may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-thamsly's own words
Hello, *So my dad has Snapchat and we both have snap map enabled. My dad works in Northern British Columbia and on Sunday his snap map said that he was in Fort McMurray when he was working in BC. I figured that someone somehow logged into his account putting himself on the map near Fort McMurray. He changed his password thinking that someone hacked into his account. Today I noticed again that his nap said he was somewhere that he wasn’t. I’m contacting you because my dad doesn’t know how. Anyways I’m certain that he isn’t in Fort McMurray and that he’s at work. He thinks that it’s some sort of glitch but it’s been happening for three days now. This is his Snapchat user name: thamitonq *Mine is: taar.bear
GetHuman-thamsly did not yet indicate what Snapchat should do to make this right.
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