My account has been repeatedly locked for extended periods of time for the use of "thi...

GetHuman-mascho's customer service issue with Snapchat from June 2018

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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
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The issue in GetHuman-mascho's own words
My account has been repeatedly locked for extended periods of time for the use of "third party apps". I do not have any knowledge of downloading a third party app. The application i downloaded was straight from the online apple applications store. The reason I believe snap chat is locking my account is because I have not updated since the large new update that changed the interface. The reason I have not updated is because my phone is incapable of doing so (lack of storage*broken). If I could stop having my account locked that would be great! Thanks
GetHuman-mascho did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman-mascho
Jun 15th, 2018 - 9 mons ago
I have an issue with Snapchat too
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Seen by 2 customers so far
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Timeline
GetHuman-mascho started working on this issue
Jun 15th, 2018 8:35pm