My son lost his phone which had his old number attached to it. I bought him a new phone...

GetHuman-whodeyda's customer service issue with Snapchat from June 2018

Help with my Snapchat issue
The issue in GetHuman-whodeyda's own words
My son lost his phone which had his old number attached to it. I bought him a new phone with a different number (new line discount) he tried to login on Snapchat and couldn't so he tried to reset the password by email but when he clicks submit it says they sent the code to his old number...which we have no access to. How can he get a code by email so he can login to his account? His email is *****@***.com user name is blausey*boss. My email is *****@***.com if you can please help us I would be eternally grateful! My cell * is ********** his old number was ********** his new * is **********.
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Customer service issue
Reported by GetHuman-whodeyda
Jun 15th, 2018 - 9 mons ago
I have an issue with Snapchat too
Fixed
Seen by 7 customers so far
Similar issue to 4480 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-whodeyda started working on this issue
Jun 15th, 2018 7:09pm
GetHuman-whodeyda indicated the issue is not fixed yet.
Jun 16th, 2018 6:57am
GetHuman-whodeyda indicated the issue is not fixed yet.
Jun 16th, 2018 7:06am