Someone hacked my snapchat account. The username is s.mrozowski*I traced the ip address...
GetHuman-xivsuzan's customer service issue with Snapchat from June 2018
Help with my Snapchat issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-xivsuzan's own words
Someone hacked my snapchat account. The username is s.mrozowski*I traced the ip address to someone in connecticut, and i don’t live in connecticut so it not someone i know. The password was changed, the phone number was ***-***-****, which also got changed. The email was *****@***.com which also got changed. The email address was changed to *****@***.com*I don’t know who that is. I am concerned for all my friends who have their snap maps on, sharing their locations with me. I am also concerned about all the personal information that has ever been sent to me through snapchat such as personal emails, phone numbers, home addresses, and passwords. I don’t know what to do.
GetHuman-xivsuzan did not yet indicate what Snapchat should do to make this right.
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