Fake acct to impersonate my daughter

GetHuman785055's customer service issue with Snapchat from June 2018

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The issue in GetHuman785055's own words
I'm trying to locate the ip address or who made this fake account ... June *th someone was impersonating my **yr old daughter on snap chat. This person sent chats only to my daughters boyfriend not my daughter . This person was reported and blocked. Now we need to know who this person is. The name is AmandaDillPickle and the user name is Sophia.tea**. My daughters name is Sophia and her softball number is **. We have a feeling who it is, we need proof. Thank you.
My daughter has been bullied in school by one girl. I need to know if it's this person.
Please let me know who this person is.
Been a customer for a few years, my daughter is the one who is more of a customer.
I have tried calling Snapchat. No one there, going to the police, they told me to call Snapchat.
I have an issue with Snapchat too
How GetHuman785055 fixed the problem
We are waiting for GetHuman785055 to fix the problem and share the solution with the rest of us customers.
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Customer service issue
Reported by GetHuman785055
Jun 14th, 2018 - 9 mons ago
I have an issue with Snapchat too
Fixed
Seen by 8 customers so far
Similar issue to 4402 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman785055 started working on this issue
Jun 14th, 2018 7:26pm
GetHuman785055 indicated the issue is not fixed yet.
Jun 14th, 2018 8:29pm
GetHuman785055 indicated the issue is not fixed yet.
Jun 14th, 2018 8:29pm
GetHuman785055 indicated the issue is not fixed yet.
Jun 14th, 2018 8:53pm
GetHuman785055 indicated the issue is not fixed yet.
Jun 14th, 2018 8:55pm
GetHuman785055 indicated the issue is not fixed yet.
Jun 14th, 2018 8:59pm
GetHuman785055 indicated the issue is not fixed yet.
Jun 14th, 2018 9:00pm