I lost all of my memories, my username is vfornear. I updated Snapchat this morning...

GetHuman780125's customer service issue with Snapchat from June 2018

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The issue in GetHuman780125's own words
I lost all of my memories, my username is vfornear. I updated Snapchat this morning (**********) and all my memories were gone, including my eyes only. I didn't log out, sign in on another phone or uninstall Snapchat on my phone. I had most of my snaps backed up so I should still have those, but an update shouldn't have lost all my memories. I'm very sad to have lost them so anything you can do to get them back would be amazing. :(
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Customer service issue
Reported by GetHuman780125
Jun 13th, 2018 - 9 mons ago
I have an issue with Snapchat too
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Seen by 9 customers so far
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GetHuman780125 started working on this issue
Jun 13th, 2018 1:52pm