My daughter Brookelyn Barber who was ** committed suicide April **, ****. We do not kno...

GetHuman-asneakya's customer service issue with Snapchat from June 2018

2 views
 | 
4195 similar
 | 
0 following
Help with my Snapchat issue
First: share to improve GetHuman-asneakya's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-asneakya's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-asneakya will want to follow the link below to head to their help center. We will check on GetHuman-asneakya later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-asneakya may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-asneakya's own words
My daughter Brookelyn Barber who was ** committed suicide April **, ****. We do not know how to get into her account because she changed all of her passwords on everything. The police couldn't even get into her account. One of her friends said she had opened a streak from someone today. There is a boy that is under investigation into her death and we believe he has been on her account. I would like for you to block this young man his name is Hunter Arceneaux. I do not know how you handle things like this. And I would like access to her account just so I can have her pictures off of her story line if that is possible. I am her mother. My name is Andrea Addison. Please help me, we do not know the reason why she did it, we do know she was having problems with this boy. Any and all help you can give me would be so greatly appreciated. Thank you Andrea Addison
GetHuman-asneakya did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-asneakya fixed the problem
We are waiting for GetHuman-asneakya to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Snapchat email you?
This email address isn't valid
Follow this issue
See how GetHuman-asneakya fixes it.
This email address isn't valid

Snapchat

Customer service issue
Reported by GetHuman-asneakya
Jun 12th, 2018 - 9 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 2 customers so far
Similar issue to 4195 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-asneakya started working on this issue
Jun 12th, 2018 8:24pm