Someone hacked my snapchat and changed my number and email address. They are accessing...

GetHuman768934's customer service issue with Snapchat from June 2018

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77 similar
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1 following
Help with my Snapchat issue
GetHuman768934's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman768934 will want to follow the link below to head to their help center. We will check on GetHuman768934 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman768934's own words
Someone hacked my snapchat and changed my number and email address. They are accessing my info and I cant get back into it
GetHuman768934 did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman768934 fixed the problem
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Snapchat

Customer service issue
Reported by GetHuman768934
Jun 10th, 2018 - a yr ago
I have an issue with Snapchat too
Fixed
Seen by 79 customers so far
Similar issue to 77 others
1 customer following this
Follow this issue to see how it gets fixed
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman768934 started working on this issue
Jun 10th, 2018 3:19pm
GetHuman768934 indicated the issue is not fixed yet.
Jun 10th, 2018 4:20pm
GetHuman768934 indicated the issue is not fixed yet.
Jun 11th, 2018 4:15pm
GetHuman768934 indicated the issue is not fixed yet.
Jun 12th, 2018 1:31pm
GetHuman768934 indicated the issue is not fixed yet.
Jun 12th, 2018 1:32pm
GetHuman768934 indicated the issue is not fixed yet.
Jun 13th, 2018 6:46pm