I lost my snap streak with my friend yet I know for DEFINITE we snapchatted yesterday...
GetHuman-nevajone's customer service issue with Snapchat from June 2018
Help with my Snapchat issue
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Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-nevajone will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-nevajone can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Snapchat has better answers for you: Snapchat Help Center
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Before contacting them, items GetHuman-nevajone may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-nevajone's own words
I lost my snap streak with my friend yet I know for DEFINITE we snapchatted yesterday, and it was within ** hours. We had a conversation on snap pic yet we lost our streak which was over ***! We want it back as this isn’t fair.
GetHuman-nevajone did not yet indicate what Snapchat should do to make this right.
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