My Account was hacked

GetHuman762061's customer service issue with Snapchat from June 2018

Help with my Snapchat issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman762061's own words
My account was recently logged into from an unknown device yesterday afternoon. I was locked out of my account because of suspicious *rd party activity this morning. However I am not able to log back in because of this. I have changed my password and want to take further action to secure my account but don’t have access to it. When can I please have my account unlocked back into my access?
GetHuman762061 did not yet indicate what Snapchat should do to make this right.
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How GetHuman762061 fixed the problem
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Customer service issue
Reported by GetHuman762061
Jun 8th, 2018 - 7 mons ago
I have an issue with Snapchat too
Seen by 4 customers so far
Similar issue to 211 others
0 customers following this
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used
GetHuman762061 started working on this issue
Jun 8th, 2018 2:17am
GetHuman762061 indicated the issue is not fixed yet.
Jun 8th, 2018 3:18am
GetHuman762061 indicated the issue is not fixed yet.
Jun 8th, 2018 3:19am