I cleared all my cache(s) on Snapchat. Usually when I do this, Snapchat restarts and I...

GetHuman-mizmccal's customer service issue with Snapchat from June 2018

13 views
 | 
130 similar
 | 
0 following
Help with my Snapchat issue
First: share to improve GetHuman-mizmccal's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-mizmccal's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mizmccal will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-mizmccal can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-mizmccal's own words
I cleared all my cache(s) on Snapchat. Usually when I do this, Snapchat restarts and I am able to use it again with no glitches for about a day or so. A couple minutes later I went to post a photo from my memories when all my pictures and videos (memories) where gone up to April ****. I cleared out the app and went back in thinking it was a glitch but they were still gone. I even logged in and logged out and they were still gone. I took * new videos today and they saved to memories but all the other memories (up to April ****) are still gone. Please help ASAP.
GetHuman-mizmccal did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-mizmccal fixed the problem
We are waiting for GetHuman-mizmccal to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-mizmccal fixes it.
This email address isn't valid

Snapchat

Customer service issue
Reported by GetHuman-mizmccal
Jun 8th, 2018 - a yr ago
I have an issue with Snapchat too
Not resolved
Seen by 13 customers so far
Similar issue to 130 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-mizmccal started working on this issue
Jun 8th, 2018 12:01am