Hello my name is Tatiana Carr and I recently had my Snapchat hacked. I have important p...

GetHuman758933's customer service issue with Snapchat from June 2018

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Help with my Snapchat issue
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What went wrong?
Waiting to see what went wrong with our suggestion for how to get Snapchat help.
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Before contacting them, items GetHuman758933 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman758933's own words
Hello my name is Tatiana Carr and I recently had my Snapchat hacked. I have important pictures and videos in my account . I tried to change my password but by that time they had changed my email and my password. They are snapping people acting as if they are me asking people can they gain more followers by allowing them to access their accounts. Many people had come to me about “ the mystery person “ behind my account keep snapping them. I can show you all the proof you need for you to get my account back
GetHuman758933 did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
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Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Snapchat customer problems.
How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Snapchat

Customer service issue
Reported by GetHuman758933
Jun 7th, 2018 - a yr ago
I have an issue with Snapchat too
Not resolved
Seen by 2 customers so far
Similar issue to 607 others
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Timeline
GetHuman758933 started working on this issue
Jun 7th, 2018 6:54am