My friend and i have had a streak for over *** days and the streak suddenly disappeared...

GetHuman-rshea's customer service issue with Snapchat from June 2018

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The issue in GetHuman-rshea's own words
My friend and i have had a streak for over *** days and the streak suddenly disappeared without showing an hourglass. It didn’t seem to have been ** hrs of not snap chatting her. Is there a way you can get the streak back please?
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Customer service issue
Reported by GetHuman-rshea
Jun 6th, 2018 - 4 mons ago
I have an issue with Snapchat too
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Seen by 3 customers so far
Similar issue to 27 others
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Timeline
GetHuman-rshea started working on this issue
Jun 6th 2:33pm