I lost my phone, and I am currently on my mom's phone trying to log into snapchat so I...

GetHuman-tracyero's customer service issue with Snapchat from June 2018

425 similar
6 following
Help with my Snapchat issue
First: share to improve GetHuman-tracyero's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-tracyero's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-tracyero will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-tracyero can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-tracyero's own words
I lost my phone, and I am currently on my mom's phone trying to log into snapchat so I can tell my friends that I lost my phone, as well as get photos off of it. But I can't receive the confirmation codes without the phone that I lost. I was trying to see if I could get emailed the confirmation code or if could get sent to my sister's phone. I'm not sure how this would work, but I can give you all of my account information if needed. But if you could email me that would be amazing, I lost all of my pictures and snapchat is the only place that has any left, so I would greatly appreciate it if you guys could help me out. **Thank You,*Jordyn
GetHuman-tracyero did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-tracyero fixed the problem
We are waiting for GetHuman-tracyero to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-tracyero fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-tracyero
Jun 6th, 2018 - a yr ago
I have an issue with Snapchat too
Not resolved
Seen by 28 customers so far
Similar issue to 425 others
6 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used
GetHuman-tracyero started working on this issue
Jun 6th, 2018 4:12am