My best friend and I had just lost our pink heart after months of having it. We have no...

GetHuman-kaylase's customer service issue with Snapchat from June 2018

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Help with my Snapchat issue
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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
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Waiting to see what went wrong with our suggestion for how to get Snapchat help.
The issue and preferred resolution, in GetHuman-kaylase's own words:
My best friend and I had just lost our pink heart after months of having it. We have not talked to each other for a couple of hours but it just disappeared. We’d like to have the heart back. If not, we’d like the red heart back or even a gold heart.
I trust that Snapchat will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-kaylase
Jun 6th, 2018 - 2 mons ago
I have an issue with Snapchat too
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Seen by 10 customers so far
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GetHuman-kaylase started working on this issue
Jun 6th 4:08am