Someone is using my account to scam people into giving them their bank account informat...

GetHuman-mimatso's customer service issue with Snapchat from June 2018

Help with my Snapchat issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
Someone is using my account to scam people into giving them their bank account information. They're also claiming to be me while doing so, which is iden***y theft and illegal. They've since changed my p***word and ***ociated email*phone number. I understand if my account can't be recovered, but if it could at least be deleted, I would appreciate it to keep the people I have added safe. My account username is @egotisticalemu.
I trust that Snapchat will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-mimatso
Jun 5th, 2018 - 2 mons ago
I have an issue with Snapchat too
Fixed
Seen by 3 customers so far
Similar issue to 406 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-mimatso started working on this issue
Jun 5th 11:22pm
GetHuman-mimatso indicated the issue is not fixed yet.
Jun 6th 12:22am