My account has been hacked. I was just talking to the person from who was active on my...

GetHuman-gracielu's customer service issue with Snapchat from June 2018

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Help with my Snapchat issue
GetHuman-gracielu's next move: try the Snapchat help center again.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-gracielu will want to follow the link below to head to their help center. We will check on GetHuman-gracielu later to make sure it's all set or try to help escalate.
Snapchat Help Center
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue and preferred resolution, in GetHuman-gracielu's own words:
My account has been hacked. I was just talking to the person from who was active on my account!*Said they bought it online*Gracielucyloo
I trust that Snapchat will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-gracielu
Jun 5th, 2018 - 13d ago
I have an issue with Snapchat too
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Seen by 4 customers so far
Similar issue to 634 others
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Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-gracielu started working on this issue
Jun 5th 12:01pm