Hey, so over night my Snapchat account was hacked. I woke up to emails that notificatio...

GetHuman749253's customer service issue with Snapchat from June 2018

Help with my Snapchat issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman749253's own words
Hey, so over night my Snapchat account was hacked. I woke up to emails that notification me that my password and email from Snapchat had been changed. Now the person is exposing my messages and saved snaps to public.*The user of my Snapchat is (prescript.exe) I just want the account to erase. I’m getting publicly humiliated and don’t want that account to exist anymore. I have the proof that the account was mine and that my information was changed. Please contact me as soon as possible at (*****@***.com) or (**********), thank you.
GetHuman749253 did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman749253
Jun 4th, 2018 - 5 mons ago
I have an issue with Snapchat too
Fixed
Seen by 8 customers so far
Similar issue to 45 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman749253 started working on this issue
Jun 4th 6:57pm
GetHuman749253 indicated the issue is not fixed yet.
Jun 4th 7:58pm
GetHuman749253 indicated the issue is not fixed yet.
Jun 4th 8:00pm
GetHuman749253 indicated the issue is not fixed yet.
Jun 5th 7:59pm