My niece's Snapchat has been hack and they are telling people that she is going to show...

GetHuman-androuse's customer service issue with Snapchat from June 2018

Help with my Snapchat issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-androuse's own words
My niece's Snapchat has been hack and they are telling people that she is going to show up to school naked which if could get her in legal trouble so this needs to be resolved since you all don't have a way to get rid of hacked accounts the user name is Samantha*****. They have changed all the info so she can't recover it
GetHuman-androuse did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-androuse
Jun 1st, 2018 - 6 mons ago
I have an issue with Snapchat too
Seen by 3 customers so far
Similar issue to 465 others
0 customers following this
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used
GetHuman-androuse started working on this issue
Jun 1st 9:24pm
GetHuman-androuse indicated the issue is not fixed yet.
Jun 2nd 10:26pm