I’ve lost my snap streak with a friend. I never saw the hourgl*** and I know both of us...

GetHuman-paulmxn's customer service issue with Snapchat from June 2018

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Help with my Snapchat issue
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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
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The issue and preferred resolution, in GetHuman-paulmxn's own words:
I’ve lost my snap streak with a friend. I never saw the hourgl*** and I know both of us would have saw it before it disappeared. Wondering if it’s a connectivity issue. We were over ***. **paul*mxn***browne***girl*
I trust that Snapchat will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-paulmxn
Jun 1st, 2018 - 21d ago
I have an issue with Snapchat too
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Seen by 4 customers so far
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GetHuman-paulmxn started working on this issue
Jun 1st 8:52pm